Terms & Conditions
These Terms & Conditions apply to all coaching services provided by Rachel Savanna and govern the relationship between the Coach and the individual purchasing or participating in services.
By booking, purchasing, or participating in coaching services, the Client agrees to these Terms & Conditions.
1. About the Services
Rachel Savanna provides online life coaching services focused on:
• Confidence and mindset
• Wellness and life balance
• Relationship and communication
• Personal image, presence, and styling (as coaching support)
All services are delivered online via a video conferencing platform unless otherwise agreed.
2. Nature of Coaching
The Client understands that:
• Coaching is not therapy, counselling, psychotherapy, or medical treatment
• The Coach does not diagnose, treat, or cure any mental or physical condition
• Coaching does not replace advice from medical, psychological, legal, or financial professionals
The Client remains fully responsible for their own decisions, actions, and outcomes.
3. Booking & Services
• Sessions may be booked as single 1:1 sessions or as part of a coaching package
• Coaching packages consist of multiple sessions to be used within a specified time period
• Services are provided only to the named Client and are non-transferable
4. Payments
• All fees are payable in advance, unless otherwise agreed in writing
• Payments are processed securely via Stripe, PayPal, or bank transfer
• Payment plans (if offered) must be completed in full
The Coach reserves the right to suspend services if payment obligations are not met.
5. Cancellations & Rescheduling
• A minimum of 48 hours’ notice is required to cancel or reschedule a session
• Sessions cancelled with less than 48 hours’ notice will be charged in full
• Missed sessions (“no-shows”) are non-refundable and non-transferable
• The Coach may reschedule sessions due to illness or unforeseen circumstances, with reasonable notice
6. Coaching Packages
• Packages must be used within [e.g. 6 months] from the purchase date
• Unused sessions after this period will expire unless otherwise agreed in writing
• Extensions are discretionary and not guaranteed
• Packages are non-refundable
7. Client Responsibilities
The Client agrees to:
• Attend sessions on time and in a suitable private environment
• Participate openly and respectfully
• Take responsibility for their own progress and decisions
• Communicate promptly regarding scheduling or concerns
Results depend on the Client’s commitment and engagement.
8. Confidentiality
All information shared during coaching sessions will be kept confidential, except where disclosure is required by law (including risk of harm to self or others).
9. Image & Styling Disclaimer
Personal image, presence, and styling guidance is provided as coaching support only.
The Client acknowledges that:
• Outcomes related to appearance or confidence cannot be guaranteed
• The Coach is not responsible for purchases, third-party services, or financial decisions
• Styling guidance does not constitute professional fashion, retail, or financial advice
10. Termination
Either party may terminate the coaching relationship at any time with written notice.
• Sessions already delivered remain payable
• Unused prepaid sessions are non-refundable
11. Limitation of Liability
To the fullest extent permitted by UK law:
• The Coach is not liable for any loss or damage arising from coaching services
• The Client accepts full responsibility for their actions, decisions, and outcomes
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
13. Acceptance
By booking, purchasing, or participating in services, the Client confirms acceptance of these Terms & Conditions.